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1. |
What does your agency do? |
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The Governor's Office for
Consumer Health Assistance assists consumers in solving
problems related to medical management and workers
compensation claims management. |
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2. |
Is there a fee for your
assistance? |
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No. |
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3. |
Can I file a complaint on
the phone or over the Internet? |
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Yes, you can file your
complaint, by telephone, by form on our Internet web
page, or in writing. |
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4. |
I have no health insurance
and have many medical bills, can you help? |
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We may be able to provide
you with resources for the uninsured that you may call.
However, we do not provide financial assistance to the
uninsured. |
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5. |
My
insurance company is refusing to pay some medical bills.
What do I do? |
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First, contact your
insurance company directly and ask to speak to a member
services supervisor. They will try to help to explain
the situation and resolve the problem. |
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6. |
My doctor ordered tests and
the health plan says they will not pay. What can I do? |
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Contact your HMO member
services supervisor (obtain a name, date and time of
call). Attempt to resolve the problem directly with the
HMO |
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Last Updated:
11/05/09 01:48:16 PM |
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Marilyn G. Wills, Director
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Copyright 2009 - Governor's
Office for Consumer Health Assistance Bureau for Hospital Patients
Web Development:
DoIT's Web Enterprise Group |
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